Overview
Thank you for choosing https://dynastygems.store/. This Refund Policy explains how refunds are handled for digital products purchased on our platform. Please read this policy carefully before completing a purchase.
All purchases on https://dynastygems.store/ are subject to this Refund Policy.
Nature of Digital Products
https://dynastygems.store/ provides digital content and consumable digital goods, including but not limited to:
Digital chapters or content
Virtual items such as gems, credits, or points
All digital products are delivered instantly after successful payment.
Due to the nature of digital goods, all sales are final and non-refundable, except where required under Paddle’s refund policy.
Non-Refundable Digital Goods
By completing a purchase on https://dynastygems.store/, you acknowledge and agree that:
Digital goods are non-refundable once delivered
Consumable virtual items (such as gems, credits, or points) are non-refundable once added to your account
Content that has been accessed, unlocked, read, or consumed cannot be refunded
Valid Refund Scenarios
Refunds are available only in the following situations:
1. Duplicate or Erroneous Charges
If you were charged more than once for the same transaction.
2. Technical Access Issues
If a technical issue on our side prevents access to purchased content and the issue cannot be resolved.
3. Unauthorized Transactions
If a transaction was made without your authorization and is confirmed as unauthorized.
Refund Authority & Payment Processing
All payments on https://dynastygems.store/ are processed by Paddle, our authorized third-party payment processor and Merchant of Record.
Refunds, where applicable, are processed by Paddle and returned to the original payment method in accordance with Paddle’s refund policy.
How to Request a Refund
To request a refund, please contact us at:
Requests must be submitted within 15 days of purchase and include:
Your registered email or username
Transaction or order ID
A clear explanation of the issue
Chargebacks
If you experience an issue with your purchase, we encourage you to contact us first so we can assist you promptly. Chargebacks are handled directly by Paddle and the relevant payment providers.
Need Help?
If you have questions regarding your purchase or this Refund Policy, please reach out to us at:
We are committed to providing a fair and transparent experience for all users.
Last updated: January 13, 2026