Overview
Thank you for choosing DynastyGems.store. This page explains how we handle refunds for digital items available on our platform. Please review this policy carefully before making a purchase.
Nature of Digital Products
All items offered on DynastyGems.store are delivered digitally and become accessible immediately after purchase. Because digital files cannot be “returned,” refunds are generally limited to specific situations described below.
When a Refund May Be Issued
You may request a refund under the following circumstances:
1. Accidental Duplicate Payment
If your payment method was charged more than once for the same purchase.
2. Access Issues Caused by Us
If a technical problem on our end prevents you from viewing or using the digital content you paid for, and we are unable to fix the issue within 7 days of being notified.
3. Unauthorized Transaction
If someone made a purchase on your account without your permission and the activity is confirmed as unauthorized.
How to Request a Refund
To submit a refund request, contact us at helpdynastygems@gmail.com within 7 days of your purchase.
Please include:
Your account email or username
Order or transaction ID
A clear explanation of the issue
Our support team will review the request and respond as soon as possible.
Items Not Eligible for Refund
Refunds cannot be provided for:
Digital credits, coins, or points that have already been spent
Content that has already been accessed, viewed, or downloaded
Completed purchases where the product was successfully delivered and used
Chargebacks
Initiating an unnecessary or false chargeback may result in access restrictions or permanent closure of your account. If you experience a problem, please reach out to us first — we’re always willing to assist.
Need Help?
If you have questions or need support regarding your purchase, feel free to email us anytime. Our goal is to ensure a seamless and enjoyable experience on DynastyGems.store.